What is an Activity?
With Activities you have all Messages on one topic at a glance. Every Activity contains the initial message and all related replies and forwards with all its attachments.
To get an overview of all functions and buttons have a look at our Overview Messages and Activities.
As the recipients of the related single messages can change (this is mostly the case when forwarding) every recipient has its own view inside an activity on only those messages were the was an recipient. Thus an activity about the same topic can consists of different message for 2 participating recipients. Therefore an activity is a personalized view on a topic.
How can I open an Activity and reply or forward?
Go the "Activities" tab of the Communication application to get an overview of all your Activities . In the first column you can see how many messages an Activity contains.To open an Activity just click on its Topic. In the Activity you now see the initial message at the bottom of the message list and all replies on this message in a chronically order including all attachments.
When you open an activity you can switch to a single message of the activity with a click on and the other way around you can open again the activity view with the icon in a single message screen.
To get an overview of all functions and buttons have a look at our Overview Communication.
Answer and Forward Activities
Like you can do it for single messages you can reply to an Activity as well. When you reply you create a new message or better to say a reply to the last contribution/message of the Activity. Your reply itself becomes a new contribution in the Activity. The process of how to reply is the same as for replying to messages.
Consequences for the Activity:
With your reply you create a new contribution in your corresponding activity. If even a new contribution is created for all other previous recipients depends on the recipients you chose for your reply:
- Recipients unchanged: If you do not change the recipients in your reply every recipient of the previous activity can read your contribution / message.
- Deletion of previous recipients: If you remove a previous recipient of the activity your contribution will not be added to the activity of the removed participant.
- New recipients added: If you add new recipients to your reply all attachments of the corresponding activity will be attached again to ensure that the new recipients have all relevant files at hand. A corresponding note is show below the recipient fields. Your reply creates a new activity for the new recipients.
With the function "Forward" you start a new message and a contribution in the activity which contains the complete content and all attachments of the previous activity. The recipients of the original activity are not taken over. As normally complete new recipients a chosen when using the forward option your forward will not become a new contribution in the activity of all previous recipients whereas for the new recipients a new activity is created. The process of how to forward is the same as for forwarding messages.